Legal

Privacy Policy

Last updated: August 2026

1. Overview

This Privacy Policy explains how Knew Weight Loss and Wellness, LLC (“Knew,” “we,” “us”) collects, uses, and protects information about visitors to our website and patients in our care. It applies both to general visitors browsing knewweightloss.com and to patients receiving care through our telehealth program.

2. Information We Collect

From Website Visitors

• Information you submit through contact or intake forms (name, email, phone, message content)
• Standard analytics data (pages visited, device/browser type, general location) collected automatically
• Cookies used to operate the site and understand how it's used — see Section 6

From Patients

• Health history, current medications, and information you provide during intake and visits
• Records of your visits, check-ins, and communications with your care team
• Billing and payment information
• Prescription and pharmacy fulfillment information

3. How We Use Your Information

• Treatment — sharing your information with your NP, our collaborating Physician, and our contracted pharmacy to provide and fill your care
• Payment — processing payment for services
• Operations — quality review, staff training, and appointment/check-in reminders by phone, text, or email
• Communication — responding to general inquiries submitted through our website
• Legal compliance — required reporting, including adverse event reporting where applicable

We will not use or disclose your protected health information for marketing or research purposes without your specific written authorization, which you may revoke at any time.

4. How We Share Your Information

We share information with the parties necessary to provide your care — your NP, our collaborating Physician, and our contracted compounding pharmacy — and as required by law, including public health reporting and health oversight activities. We do not sell patient information. Any business associate we work with who handles PHI on our behalf (such as our EHR platform) is bound by a signed Business Associate Agreement requiring them to protect your information consistent with HIPAA.

5. Your Rights Regarding Your Health Information

• Access and receive copies of your medical records
• Request an amendment to information you believe is incorrect
• Request an accounting of certain disclosures
• Request restrictions on how your information is used or disclosed
• Request confidential communication at a specific location or method
• File a complaint with our office or with the U.S. Department of Health and Human Services if you believe your privacy rights have been violated

To exercise any of these rights, contact us using the information in Section 8.

6. Cookies & Website Analytics

Our website uses cookies and similar technologies to operate correctly and to understand how visitors use the site. This data is used in aggregate and is not linked to your health records. You can control cookies through your browser settings; disabling them may affect site functionality.

7. Data Security & Retention

We maintain administrative, technical, and physical safeguards designed to protect your information. Health records are retained consistent with our clinical recordkeeping policy and applicable law. If you'd like more detail on our retention practices, contact us using the information below.

8. Contact Us

9. Changes to This Policy

We may update this policy from time to time. If we make material changes, we'll notify patients as required by law. The “Last updated” date at the top of this page reflects the most recent revision.